Sigifredo Franco

7575 Frankford Rd Apt 2814

Dallas, Texas 75252

H 972-636-8102 W 972-729-7053

PROFESSIONAL EXPERIENCE

 

VERIZON/Glotel (contracting) Richardson, TX              June 2013 – Present

 

Provisioner

 

·         Identifying network redundancy to reduce cost of T1 circuits to LECs

·         Escalate to LECs to obtain status and improve due dates for hot cuts.

·         Verify that there is data integrity within Verizon systems.

·         Design circuits to optimal network path for cost savings.

 

VERIZON BUSINESS Richardson, TX December 2000 – December 2011

                                                                      

Specialist Engineer          

 

·         Identify and resolve customer issues by collaborating with IT and sales personnel; reducing order interval and meeting customer install date.

·         Manage new projects with new product design for Verizon Business.

·         Direct, organize and provide resources for the day-to-day management operations for the International Provisioning team.

·         Manage international projects from beginning to end, working closely         with internal departments to meet customer requirements.

·         Issue Access Service Request (ASR) to local exchange carriers to install T1,DS3, OC3, OC12, STM1 circuits to customer sites in the U.S.A

·         Design data circuit to overseas locations

·         Submit request  to foreign carriers to install circuits at customer sites

·         Coordinate the delivery and testing of T1, DS3 , OC3, OC12, and STM1 circuits with Verizon technicians  and customers 

·         Coordinate the testing of data circuits with international carriers

·         Coordinate the installation of Verizon equipment at the customer site with Verizon  technicians

·         Check for data integrity within Verizon Systems

·         Provide updates on the design, installation and testing of data circuits to the sales department

·         Maintain a database of data circuits

·         Assist Verizon technicians during activation

·         Track the progress of customer circuits from start to finish

 

United States Navy     Long Beach, CA                            August 1991 – June 1995

Electronic Warfare Specialist

·         Perform technical analysis of radar signals and systems

·         Track surface and airborne targets

·         Perform preventive maintenance on computer controlled electronic equipment.

 

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Education:

 

Texas Tech University, Lubbock, TX

Bachelor of Science in Electrical Engineering December 2000

 

Amarillo Community College, Amarillo, TX

General Education May 1997

 

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Certifications:

 

Technician Development Program Phase 1, Phase 2

 

·         T1 Transmission

·         SONET Overview

·         Digital Switch Overview

·         Troubleshoot T1 circuits  utilizing T1 test set

·         Install multiple T1 circuits in a non-traffic carrying lab environment

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Computer Skills:

 

·         Microsoft Office (Excel,Word,Powerpoint)

·         Lotus Notes

·         Verizon Systems (COMS, Netcoms,UPI/PC,EASR,TCOMS,F&E)

______________________________________________________________________Languages:

 

·         Fluency in English and Spanish